Casino / Live
These terms set out the rules that apply when you access your emperi88 account, place sessions, or conduct transactions using supported payment methods such as ShopeePay and LinkAja. Access to and use of this platform is subject to local law and is available only where local regulations permit.
When you open an account on emperi88, you enter into an agreement governed by these terms and any updates we publish to this page. We keep the current version of these terms accessible here at all times — there is no separate document to request. Changes we make take effect from the date we post them, and continued use of your account after that date means you have accepted the updated terms. These terms cover how your account is created, how sessions are controlled, how transactions are processed, and what obligations both you and we hold toward each other. Payment context — including wallet methods such as ShopeePay and LinkAja — is subject to these terms alongside any conditions applied by the payment provider itself. Where a conflict exists between these terms and a third-party payment provider's conditions, the third-party provider's rules govern that payment interaction only. Eligibility to use this platform depends on local law and is available only in regions where access is lawfully permitted. We do not extend account access to regions where local law prohibits it. If your eligibility status changes, you are responsible for informing us through the account support route described below.
Wallet transactions made via ShopeePay are subject to these terms and to ShopeePay's own conditions. Transaction records are visible in your account dashboard after each completed session.
LinkAja transfers processed through your account generate a record held in your transaction history. You can review this record at any time after login without contacting support.
All deposits and withdrawals recorded in your account wallet fall within the scope of these terms. The amount added or deducted is shown in your wallet balance immediately after the transaction is confirmed.
Access is subject to local law and is available only where local regulations permit. We do not determine your local legal status on your behalf — you are responsible for confirming your own eligibility.
Not everything connected to your emperi88 session is governed by these terms alone. Understanding what is and is not covered helps you know where to direct a question if one arises. Account access, transaction records, and session controls are all inside the scope of these terms. Third-party services — such as payment networks, device operating systems, and content providers — operate under their own separate conditions.
Your login credentials, session history, and account settings are governed by these terms. Any change to your account details — including your registered wallet number — must follow the account update route shown in your profile settings.
Deposits and withdrawals processed through your account are covered by these terms. The transaction record in your dashboard is the reference point for any dispute or query about an amount. We do not alter completed transaction records.
Game content, odds displays, and page information shown on this platform are covered by these terms to the extent that we control them. Content supplied directly by a game studio operates under that studio's content licence, which sits outside our policy scope.
Payment networks such as ShopeePay and LinkAja, mobile operating systems, and browser providers are not covered by these terms. If a transaction fails at the network level rather than within your emperi88 account, the payment provider's own terms and support routes apply.
These terms are not one-directional. You hold a set of practical actions you can take at any time to manage your account, correct information, or raise a concern. Reviewing your transaction records is something you can do independently — the full history is accessible in your account dashboard after login, and no support request is needed to view it. If a record appears incorrect, the process to flag it starts in the same dashboard by selecting the relevant transaction and using the query option shown there. Correcting personal details linked to your account — such as your registered phone number or wallet identifier — follows the account settings route. We ask that any correction request includes a clear description of what needs to change so our team can act on it without back-and-forth. For questions about how a specific term applies to your account, the support route below is where you start.
Open your account dashboard after login to see the full history of deposits, withdrawals, and session activity. No support request is needed — the record is available to you directly.
Go to account settings to update your registered contact or wallet identifier. Include a clear description of the change so the correction can be processed without delay.
If a term is unclear or you believe something has been applied incorrectly to your account, use the support contact route below. Describe the specific term and the account event you are questioning.
You may request closure of your account at any time through the support contact channel. We will confirm receipt and process the request in line with the retention rules described in the trust section on this page.
If a question about these terms cannot be resolved through your account dashboard, we have three contact routes open to you. Each route is intended for a specific type of query so your message reaches the right team without unnecessary steps.
Open the live chat icon from any page inside your account to reach our support team directly. Use this route for time-sensitive policy questions or transaction queries that need a quick reference check.
Submit a written ticket from your account dashboard under the help section. This is the right route for correction requests or policy clarifications where you want a written record of the response.
Send a message to our policy contact address shown in your account settings under the support tab. Email is suited to detailed questions where you need to attach a screenshot of a transaction record or account state.
Account data you provide when registering — including your name, contact details, and linked wallet identifiers such as ShopeePay or LinkAja numbers — is held securely and used only to operate your account in line with these terms. We do not share this data with third parties except where required to process a transaction you have authorised or where local law requires disclosure.
We retain your account and transaction records for as long as your account is active and for a period after closure as required by applicable rules. You can request details of what we hold by contacting us through the support route above.
We use session cookies to keep your account login active and to remember your display preferences. These cookies do not store payment credentials. You can manage cookie settings through your browser, though disabling them may affect account functionality.
You are responsible for keeping your login credentials private. If you believe your account has been accessed without your authorisation, use live chat to flag it immediately so we can review the session log and take the appropriate steps.
If you believe a part of these terms has been applied incorrectly to your account, submit a written ticket through your dashboard. We will review the specific account event against the published terms and respond with a clear explanation.
The questions below cover what we hear most often from account holders about how these terms work in practice. If your question is not answered here, use the support contact routes above.
The current version is always published on this page. We do not distribute a separate PDF or version number — if this page has been updated, the version you read here is the one that applies to your account from the date it was posted.
Yes. Transactions processed through ShopeePay or LinkAja via your account are covered by these terms. However, if an issue arises at the payment network level — such as a delay on ShopeePay's side — the payment provider's own conditions govern that specific event.
Continued use of your account after an update is posted means you have accepted the revised terms. We recommend checking this page periodically. If you disagree with a change, you should stop using the account and contact support to discuss your options, including account closure.
Your transaction history is accessible directly in your account dashboard after login — no request is needed for standard records. If you need a formal export or a record from a closed account, submit a help ticket through the support route and describe the date range you need.
Go to account settings and use the update option for the relevant field. If the field is locked — for example, a registered wallet number linked to a prior transaction — submit a written ticket describing what needs to change and why, and our team will handle it directly.
Access to the platform depends on local law and is available only where local regulations permit. We do not make a determination of your eligibility on your behalf. If you are unsure whether access is permitted in your region, we recommend checking local legal requirements before opening or using an account.